hen it comes to proving just how great our service really is, we feel that the best way to do so is to show you some of the many customers we've helped throughout our journey. This is so you can read what our customers think about our service so you can buy in confidence.
‘‘I just wanted to let you know how delighted I am with the heating. The radiators are sleek and smaller than I thought and heat up quicker than expected. Of course, the real test is a frosty winter's day but certainly...............so far so good.
The heating engineer – Stu – was on his own. Worked his 'socks off' and did a very good job. Cleaned up as well! Maybe you can pass this on to the company.
He agreed that there is no room for a radiator in the kitchen but I am having replacement windows that are being fitted next month. Should I feel that it can still do with a bit of additional warmth, I'll be knocking on your door again."
Marthe Dandridge – Yeovil
‘Thank you for the operating instructions. Our new Elkatherm radiators were installed in a very efficient manner, and everything was clearly explained to us. I will most certainly recommend both West Country Heating and your radiators.’
Mr & Mrs Newton – Bradford-On-Avon
‘‘Over the past eight months we have found the new Elkatherm radiators quick to heat up and perform very satisfactory. They have given us all the advantages outlined by your surveyor, Rupert Lock. In addition, the disposal of our old night storage heaters & the installation of the new radiators was quick & efficient. We can highly recommend both the Elkatherm radiators and West Country Heating!’
Mr & Mrs Smith - Poole
‘We are very pleased with our new Elkatherm radiators and the service we received from West Country Heating was excellent!’
Mr & Mrs Reeves - Bristol
"Since installing the ELKAtherm German electric radiators a number of our tenants are reporting 50% decreases in their electricity bills. Thank you to West Country Heating for supplying an energy efficient product and a great service".
The Fonthill Estate - Salisbury
"Trying to make a decision on what heating to have to upgrade from night storage heaters was a minefield. Then, one day I received a leaflet through the door from West Country Heating explaining about their German electric radiators. I immediately arranged an appointment and a week later I had ordered from them. They were professional throughout, very helpful and honest in deciding what was required and I have been extremely pleased with the result! They look great , heat the house quickly and they are as economical as you make them. I would definitely recommend West Country Heating."
Mrs Mitcham – Yeovil
"We are very happy with the Elkatherm radiators that we purchased. Over the winter they have proved reliable and economical and above all effective.
The initial ordering, installation and the after sales support received has been first class. If we had one comment it would be that we would prefer dual operation as opposed to either manual or through an app. That said, we are still very happy with our West Country Heating system and we have recommended it to many friends, and will continue to do so."
Mr & Mrs Smart - Yeovil
"In the Summer of 2015 after 40 plus years of oil fired central heating we decided to convert to electric heating. Having reviewed the various electric heating options we chose West Country Heating to do the installation. From the initial survey and subsequent installation they were prompt and efficient. All our queries were answered during the commissioning process and hard copies of programming and other instructions were supplied. When heating was turned on in September a couple of minor blips were quickly sorted.
We are very satisfied with the system which performed excellently over the winter of 2015/2016. The great advantage is that the temperature and on/off durations can be individually set for each room so you do not need to heat unused rooms. In addition the Heatapp controlled program calculates the cost of heating on a daily and monthly basis. As the app works via the internet one can see the temperature of each room from anywhere in the country (indeed the world!), turn the individual radiators on or off and adjust timings and temperature too. The ability to set house temperatures lower when away saves energy and money and then we can turn everything higher as we begin our homeward journey to ensure that we arrive to a warm house. As far as costs are concerned, whilst last winter was mild, the cost of keeping our house warm was about £150 more than previous oil heating costs.
However we now have no noisy boiler, no boiler servicing or insurance costs and we have got rid of the ugly oil tank in the garden, we also have a long guarantee. What more can you ask?"
Mr & Mrs Fowler - Swindon
"West Country Heating installed radiators in a flat we own in Minehead. They were on time, worked efficiently, cleaned everything up and left before I could get there to say thank you. But our tenant was more than pleased with the work and has since said the heaters are just wonderful - easy to use, effective, not too expensive to run and he is genuinely happy with them. So thank you very much and we hope to be using you again in the future!"
Mr & Mrs Leonard - Minehead
I have now had my Elkatherm radiators for just over a year and I have found them to have come up to the specification and standard that was quoted to me by your company. My heating cost has come down and I am very satisfied.
Thank you ,and your team for the work carried out."
John Walkey - Bristol
"We recently purchased a 400 year old cottage which had a very old fashioned (and expensive) night storage heating system. We needed a replacement heating system, but as we would not be living at the property permanently, we wanted a system that was programmable remotely so that we could control the temperature in real time. We settled on your electric radiators after much research, selecting your product on the basis of hassle free installation - no need for boilers or pipe work, design, running costs and reputation. The installation wasn't without its issues, drilling cob walls is challenging, but once the installation team had mastered the first radiator, the others quickly followed. Our walls are not straight, neither are our floors, most of the brackets had to be modified to a degree, but with the aid of a spirit level and a trusty drill, the results were amazing. In addition, the installation team were excellent, removing the old night storage heaters, and ensuring that any mess made from drilling was quickly tidied up. We now have an efficient and economic heating system which we can control at the touch of an Iphone. The cottage is extremely cozy and knowing in advance that when we walk through the door it will be warm makes our weekend visits a pleasure. We would have no hesitation in recommending this type of heating system."
Deborah Jones - Cockwood, Nr Exeter
"This is just to say thank you very much for the new heating system, which is wonderful and so easy to use. I am warm at last and my asthma has improved because I have a constant temperature in the house. The electricians were very helpful and good workmen to have in the house. Whilst they were carrying out the works, they found a fault on one radiator and came back the next morning to replace the control panel, which was done so quickly and worked straight away. So thank you again and I am so pleased I chose your company. Best wishes and Happy Christmas"
Rita Clayton - Bradford-On-Avon
"You may be aware that I am not someone who praises unreservedly usually but this has been absolutely exceptional for me. I have been delighted with the expertise, efficiency, service and price comparison of your company and employees. All the way through I noticed an excellent standard of service from quote to installation and beyond. The redundant central heating radiators were removed tidily and with minimum fuss as was the boiler, the installation was equally trouble free and promptly done and, best of all, the finished product works like a dream. Enough hyperbole! Just to summarise, I am a very happy customer who has already been recommending you to a neighbour and to my family."
Mrs R Thomson - Bath
"I wanted to say how very pleased I have been with your high quality level of service. The survey was professional and careful to ensure that I got the best possible product and value. The fitters were accomplished, efficient and personable; they arrived on time and carried out an excellent installation. And finally I am delighted with the radiators. They have made it possible now for me to arrive at a very cold cottage, and warm it up quickly and efficiently with no draughts. I would certainly recommend West Country Heating to anyone who is thinking of changing their electric storage heaters for a heating system that is more responsive and cost effective."
Julia Scriven - Over Compton
"I recently purchased two radiators from West Country Heating to supplement our warm air heating. They are excellent quality and made a real difference to our personal comfort during the recent cold spell. It is early days but they do not seem to cost an extortionate amount to run as the thermostatic controls are effective and very easy to use.We were also very impressed with the fitter who was very friendly and efficient and cleaned up after he had finished. In fact the whole end-to-end process was excellent from the initial assessment site visit to the final fitting. I would definitely recommend West Country Heating to anybody looking to have electric radiators fitted."
Paul Croxton - Bristol
"Well into winter now and I'm writing to tell you how pleased I am with my new radiators. It's such a pleasure to come home in the evening to a warm house. Previously having storage heaters, I used to have to use my electric fire every evening. I'm pleased to report that I haven't had to use it once this winter. As for the installation, I was extremely impressed. Quick and efficient. The old heaters were removed and taken away, the gentleman tidied and even hoovered up before leaving. I'd definitely recommend this firm to anyone else."
Caroline England - Yate
"We were very happy with the service from West Country Heating. From Rupert's initial visit, during which he explained in depth what the heaters were all about, the whole process was simple and pain free. There was never a "hard sell", just information. The heaters were fitted with the minimum of fuss and disruption. The fitters were on time, tidy, and didn't leave until we were happy, we never felt rushed. We had a couple of teething problems with the Heatapp, but to us, it's the way a company sorts out problems that is the key, and West Country Heating were exemplary in this respect."
Mel Back - Taunton
"The guys who installed the heaters were great - punctual, tidy, efficient, friendly and went out of their way to complete the job. The message that I wanted a timer fitted to my bathroom towel rail had not got through to them and they very kindly went out of their way to get one and fit it. The heaters look great."
Mrs V House - Bridgwater
"The service I received from this company was excellent. Rupert was very helpful and knowledgeable as were the fitters. I would recommend West Country Heating to any of our friends or neighbours who want electric heating."
Mr T Rowecliffe - Taunton
"Just to let you know, cheque for balance of radiator / installation was posted yesterday - 18th Nov.1814. Job well done!! Will be in touch in the new year (when I have saved some pennies !!) to change the other two night storage heaters."
Barry Jones - Thornbury
"I would like to confirm that our old wet system was removed on Tuesday and the new installation was completed yesterday, all to our satisfaction. Thank you very much to you and your team."
Mr N Bamford - Bristol
"We are pleased with our electric storage radiators and the ability to adjust easily the temperature on each radiator to suit the need of each room. The colour and sizes fit well to the chosen rooms and the positioning of them within the rooms gives an acceptable level of heat without the radiator being too obtrusive. Your fitters worked diligently and we thank them for understanding our needs."
"I send this email in grateful thanks for the care, patience and support that you gave the attendees of Frenchay Unitarian Chapel during the process of having the heating fitted. Rupert really is a lovely man who has a genuine and sincere interest in people which is vital when selling your products. You immediately gained my trust and I would recommend both you and West Country Heating to potential future customers."
Mrs Mary Jones
"Overall I found both the product and West Country Heating’s service excellent. Fitting was very quick and professional and after a few teething problems with setting up and configuring the Heatapp, this has proven to be very easy to use and operate"
Stuart Lammin - Cirencester